Frequently Asked Questions
Everything you need to know about shopping with I Love Ugly.
How long does shipping take?
Domestic orders typically arrive within 2-4 business days, while international shipping can take 5-10 business days depending on your location and chosen courier service.
What is your return policy?
We offer a 14-day return window for all full-priced items. Products must be in their original condition, unworn, and with all tags attached to be eligible for a refund or store credit.
How do I determine my size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery timeframes are calculated at checkout based on your specific destination and the weight of your order.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and flexible payment options including Afterpay and Laybuy for interest-free installments.
Can I cancel or modify my order?
Once an order is placed, it is processed quickly by our warehouse team. Please contact our support team immediately; however, we cannot guarantee changes once the fulfillment process has begun.