Returns & Exchanges
At I Love Ugly, we are committed to ensuring you are completely satisfied with your purchase. If a garment doesn't fit or meet your expectations, you can return it within 30 days for an exchange, store credit, or refund.
Check Eligibility
Ensure your items are in original condition, unworn, and with all tags attached to qualify for a return or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack and Ship
Securely package your items and use the prepaid shipping label provided or your preferred courier to send the package to our warehouse.
Processing and Refund
Once received and inspected by our team, we will process your refund or store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing